General
I am an individual retail customer, can I order from you?
No, we currently operate on a strictly B2B (Business-to-Business) model. Our structure and pricing are designed exclusively to serve commercial, non-retail clients. This focus allows us to provide specialized service and competitive pricing to businesses.
Do you work with businesses outside Ontario?
Currently, our service is focused exclusively on the Ontario market. This geographic focus ensures we can maintain our service delivery, local support, and most competitive pricing for our clients in the region. We do not cater to customers outside of Ontario at this time.
I did not find what I was looking for, can I request you to add those products to your catalog?
Yes, we welcome your product suggestions! We continuously evaluate customer feedback to expand our catalog. To submit a request, please use our Contact Us form and include the following details for the product you are interested in: Manufacturer / Brand Name, Specific Model Number or MPN (Manufacturer Part Number), Approximate quantity you would typically order. We will review the request and follow up with you regarding its status.
Quotes
Why do I have to request a quote?
We utilize a Request for Quote (RFQ) model to ensure you receive the most competitive and accurate pricing available at the time of your inquiry. Unlike standard retail pricing: Real-Time Discounts: We strive to provide the best possible prices to our customers by factoring in any special volume or distributor discounts available that day. Custom Fulfillment: Your quote reflects the final fulfillment and logistics costs based on the hardware’s weight and your specific delivery location. Volume Savings: Pricing is optimized for your order volume.
What happens after I submit a quote request?
After your submission, we immediately begin processing your request. We analyze the required hardware, check current pricing, and calculate fulfillment costs. We strive to revert with your complete, personalized quote within 3–5 business days.
I am happy with the quote I received, what now?
If you accept the quote, the next step is to process the payment as detailed in your quote document. Upon confirmation of payment, we will immediately initiate the procurement and fulfillment process for your order, which includes securing the hardware and scheduling its delivery.
Payments
What form of payments are accepted?
At the moment, we are supporting only Interac e-Transfer payments. To maintain efficiency and offer competitive pricing, we do not currently offer credit/debit card, cash, or cheque payments.
When is the payment due?
Payment is due upon your acceptance of the quote. When you are ready to move forward with the order, please process the payment as instructed in your quote document. We will confirm the receipt of your payment by email before initiating the procurement and fulfillment process. We do not provide credit sales at this time.
I have made payment, now what?
We will confirm your payment receipt by email. We will initiate processing your order in the quickest possible manner.
Shipping
When can I expect to get my shipping tracking email/info?
You will receive your shipping tracking information via email immediately after we generate the shipping label for your order. The email will include the tracking number and a direct link to the carrier’s website, allowing you to monitor your delivery status instantly.
How are the shipping costs calculated?
While shipping costs are dependent on the specifics of each order (weight, dimensions, and destination), we actively compare rates across our network of carriers. We select the cheapest and best possible carrier by balancing factors like delivery mode, transit time, and price, ensuring you receive the most optimal shipping solution.
Will the shipping costs be available in quotes?
Yes. To ensure full financial transparency, the final shipping costs will be calculated and clearly included as a line item in the quote you receive.
Returns
I have changed my mind. Can I return my order?
Due to the nature of our build-to-order fulfillment process, all sales are final. We do not accept returns if you have changed your mind. You may only return an item if it was delivered damaged or if the wrong item was delivered according to the accepted quote.
Who pays for return shipping costs?
If a return is necessary due to the delivery of incorrect or damaged items, we will supply you with a return shipping label. It remains the client’s responsibility to ensure the products are correctly and securely packed to prevent further damage during the return transit.
When will I get my refund?
Once the return is received at our facility, we will initiate a verification process to confirm the condition of the damaged or wrongly delivered items. Upon satisfactory verification, your refund will be processed via Interac e-Transfer. The entire process, factoring in return transit and verification time, can take up to 15–20 business days.